Unlike other types of wigs, lace wigs were designed to give the
wearer a natural, realistic appearance. Lace wigs also give you more styling
options compared to traditional wigs and give the wearer a natural, life-like
There are several different types of lace wigs out on the market.
The lace front wig is the most common type of lace wig. With a lace front wig,
the front portion of the wig is constructed of lace material. However, with a
full lace wig the entire base is constructed of lace material so hair can be
parted anywhere. Lace Frontals are small hair pieces that are only installed on
the front portion of the head along the hairline.
There are two types of lace material commonly used in lace wigs –
Swiss Lace and French Lace. Swiss lace is an extremely fine material that
easily rips and is prone to damage. French lace, on the other hand, is delicate
but stronger than Swiss lace and less susceptible to damage.
Lace wigs are usually applied using lace wig adhesive or a special
tape. The adhesive or tape is applied on the hairline and around the perimeter
of the head. Once dry, the adhesive creates a sturdy bond that can last several
No. You maintain lace wigs in the same manner as you care for your
real hair. It is recommended that you use care when washing, styling and
detangling, due to the delicacy of the lace material. It is also important to
let your wig air dry after washing to prevent damage and always wear a satin
bonnet when sleeping in a lace wig.
The best thing about lace wigs is the versatility they provide when
styling. High ponytails, French braids and updos can all be achieved with a
lace wig. Flat-irons, curling wands and other heat styling tools can be used on
lace wigs made of human hair.
It is not necessary to change your daily routine while wearing a
lace wig. Use a waterproof adhesive if you plan to swim, exercise or use the
sauna while wearing your lace wig. You should avoid water sports and exercise
for at least 24-hours after the initial install of your lace wig.
A bundle is a term used to describe hair that has been sourced and gathered abroad. Most bundles contain 100 grams of hair. Bundles of long extensions will contain less hair than bundles comprised of shorter lengths.
A closure is a hairpiece designed to complete a wig or weave. Closures are usually made of a lace or silk base that is dyed to resemble the color of the wearer's scalp. Closures allow you to wear parts in different areas and to give your hairline a natural appearance.
Tape-in extensions have a piece of tape running along the weft. The wefts are then “taped” into place between your real hair. These type of extensions are becoming more popular because they're easy to install and require no special tools or chemicals. Tape-in extensions can last up to three months and the hair can be used again after it has been removed.
U-tip extensions are extensions that come equipped with a keratin tip. Heat is used to apply the extension in a method known as Fusion.
I-tip extensions are applied using a special hook. Your hair is looped through a small micro-ring, along with the I-tip extension. A special type of plier is then used to close the micro-ring, securing the I-tip extension in place.
Synthetic hair extensions are constructed with man-made fibers, such as Kankelon and Futuro. These fibers are designed to look like human hair but they are unable to withstand temperatures in excess of 180° F. Synthetic hair is cheaper than human hair but does not give you a natural, realistic look and feel. Blended hair extensions are made of a mixture of both synthetic and human hair.
You can distinguish human hair from synthetic hair by conducting a Burn Test. Simply burn a small piece of the hair. When burned, human hair will turn to ash and result in white smoke and a foul smelling odor. When synthetic hair is burned, black smoke will appear and the hair will melt into a sticky ball.
Also, when examining human hair you should notice a few strands of gray hair and/or split ends. This is perfectly normal and not an indicator of the quality of the human hair.
Remy hair is
virgin human hair that has been collected in a way that leaves the
hair cuticle intact and aligned. Remy hair is thought to be the
highest quality of human hair and is the preferred hair extensions
for many professional stylists.
extensions are weft extensions that are easily and quickly installed
using clips. All clip-in extensions at ExtenCity Hair are made from
100% virgin human hair and can be installed and removed within
Yes. Clip-in extensions are a good investment. They are affordable, low maintenance and come equipped with a clip-in attachment that will not damage your real hair. If cared for properly, clip-in extensions can last between 6 months to a year or even longer! Many professional hair stylists recommended using clip-in extensions before choosing a more permanent method such as weaving, bonding, or mini-locs.
Absolutely. Our clip-in extensions are made with 100% virgin human hair that can be styled like your real hair. When using a flat iron, curling wand, or other heat styling tools, please use a heat protectant or serum before applying heat to the extensions. Our clip-in extensions can also be dyed or bleached. Generally, it is easier to darken the extensions than to lighten. We advise that you use the best quality of hair dye that you can afford to ensure your extensions remain damage-free.
No. If you have chosen a colour that matches your real hair, clip-in extensions will remain undetectable. That’s the beauty of clip-in extensions. A natural look can be achieved simply by finding the appropriate colour.
It is not recommended that you swim while wearing clip-in extensions. In order for your clip-in extensions to last, we suggest that you remove them before swimming and showering. Clip-in extensions are extremely low maintenance and can easily be removed within minutes. If you must shower with clip-in extensions, we suggest pinning up your hair and wearing a shower cap to prevent tangling.
We do not recommend sleeping in clip-in extensions. Sleeping in clip-in extensions can cause tangles to both your real hair and the extensions. If you chose to sleep with your clip-in extensions installed, be sure to wear a satin scarf or bonnet to bed.
ExtenCity's Clip-in extensions are made from 100% virgin remy human hair which means they can last a long time if properly cared for. The life span of clip-in extensions can be up to a year, again, if treated and cared for properly. Heat and chemical styling (hair colouring, bleaching) can affect the longevity and reduce the life span to 3-6 months.
Ambassadors start to accumulate commission once their referred clients begin to make purchases. An affiliate earns commissions by sending sales to our online store using ExtenCity Hair affiliate links or discount codes. The commission percentage is based on the type of product that was purchased.
Payment is made every 30th day of each calendar month. You do not need to earn a minimum in order to be paid. After payment has been made, the ambassador’s account will reset.
Your referred clients who make purchases using your link will receive 10% off of their next order. This discount code for 10% off is given to them right after they provide a review of their gorgeous looking hair. <3
Yes. Members of the ExtenCity Ambassador Program can receive 20% off their personal purchases at the ExtenCity online store. Ambassadors are only allowed to receive the 20% discount twice monthly. The Ambassador Member-Only discount does not apply to bundle deals or any special sales or promotions.
Please also note: Ambassadors do not receive additional discount when using Ambassador Program affiliate link.
Here is an explanation for the different conversion status updates:
There are four possible statuses assigned to a conversion that affiliates can view to see the status of your conversions.
Pending - This is the default status for all new incoming conversions.
Denied - Conversions can be denied for a number of reasons. Most common cases are mistyped credit card numbers, outdated billing addresses that do not match the card, security code was entered incorrectly or fraud detection. Approved - Once purchase has been approved, earned commission will be visible in your affiliate dashboard. Unqualified - If a conversion falls outside of the offer's 365 day cookie limit, it will display an Unqualified status.
There is no limit to the amount of times you can share your Ambassador affiliate link. We ask that you be mindful of the rules regarding affiliate links on the sites your link is shared. Please refrain from sharing your link on any spam sites or unrelated forums and message boards.
You are not obligated to remain in the ExtenCity Ambassador Program. You are free to discontinue your membership at any time. We kindly ask that you let us know in writing if you decide to end your membership. You may contact us at: firstname.lastname@example.org
Ambassadors are only paid monetary commissions but can receive ExtenCity hair products as a bonus. Ambassadors can receive free premium ExtenCity virgin hair extensions for every 50 bundles sold using their unique ambassador affiliate code. Ambassadors can also receive a free lace front wig for every 10 lace front wigs sold using their unique affiliate code.
By submitting your affiliate application to ExtenCity, you acknowledge that you have read and agree to the following terms and conditions.
These terms and conditions are a legal agreement between you, the affiliate, and ExtenCity Hair. You agree that all information on your application is accurate and complete. After submitting your affiliate application, you are legally bound by these terms and conditions.
Participation in the ExtenCity Hair Affiliate Program gives you the right to advertise our website and products in exchange for referral-based commissions.
Please note that throughout this Agreement, "we," "us," and "our" refer to ExtenCity Hair, and "you," "your," and "yours" refer to the affiliate.
ExtenCity Hair reserves the right to change or modify the terms of this affiliate agreement at any time. In case of modifications, the affiliate will be notified by email. Your continued participation in the program constitutes acceptance of any modifications or changes.
This Affiliate Agreement can be terminated at any time by either you or ExtenCity Hair by written notice. If you fail to comply with the affiliate program terms and conditions or are involved in fraudulent activities, your account will be terminated.
An affiliate earns commissions by sending sales to our site using ExtenCity Hair affiliate links. The commission is based on the product sold. A minimum of $50 in commissions is required for payout.
ExtenCity uses a third-party service (Shopify) for tracking and payments. Please review Shopify’s payment terms and conditions. Commissions are paid on links that can be tracked and reported by the ExtenCity Hair affiliate program system.
Affiliates are allowed to use links, discount codes, promotional banners, and/or text advertisements provided by the ExtenCity Hair Affiliate Program. You are not allowed to use any non-affiliate program related materials for promotional purposes. These non-affiliate related materials may include customer coupon codes, codes given to other affiliates, or codes received from any source other than the ExtenCity Affiliate Program.
You are prohibited from promoting affiliate coupon codes and links on third-party websites, such as groupon.com, retailmenot.com, or coupontrade.com, or any other coupon based website.
You, the affiliate, are not allowed to advertise any other hair extension brand while enrolled in the ExtenCity Affiliate Program. It is your responsibility to terminate this agreement if you wish to work with another hair extension brand.
Affiliates are required to ensure that all affiliate links, banners, and codes are valid. Any invalid codes should be removed immediately.
We reserve the right to seek legal action or terminate this agreement if any misconduct or fraud occurs.
6. Limitations of Liability
ExtenCity is not liable to the affiliate for any defective products, interruptions in the accessibility of our website, viruses, loss of profits, loss of data, loss caused by any third party deleting, removing, deactivating or tampering with the Affiliate tracking service or any other consequential loss whether arising from neglect or breach of contract.
7. Copyrighted Materials
ExtenCity Hair reserves the right to seek legal action against affiliates that infringe our copyrights and registered trademarks, or that replicate our product designs under a different brand. ExtenCity is not responsible if an affiliate uses another party's copyrighted material in violation of law.
We do not express any representations or warranties regarding the ExtenCity website or our products and services. We make no representation that our site will be uninterrupted or error-free. ExtenCity is not liable for any consequences following an interruption or error.
Here at ExtenCity, we love to see our affiliate members WIN. We understand the amount of time and effort that is put in to promoting our products so we offer 365 cookie days. After your visitor has clicked on your affiliate link, they have 1 full year to make the purchase and you will still receive your credit.
If the visitor does not click on the affiliate link again and places an order after the 365 cookie day period has elapsed, the conversion will be marked as Unqualified in Refersion.
A visitor clicks on one of your affiliate links on October 8th, 2018 and leaves the site without making a purchase. The same visitor then comes back directly to extencityhair.com (perhaps they signed up for our newsletter) on October 15th, 2019 and makes a purchase. That order would not credit the affiliate (the conversion would be marked as Unqualified) since the purchase occurred over a year after the affiliate click.
Please Note: Tracking cookie days requires the visitor to use the same device and browser, not be using private browsing/incognito mode, and to not have cleared their cookie and browsing data in order to track properly. ExtenCity Hair and Refersion are not responsible should visitor decide to make these changes on their device.
Simply create an ExtenCity customer account and you will automatically become part of our program. Or you can join by using our loyalty program widget ExtenCity Rewardson the bottom left of your screen.
Earn1 point for every $1 you spend online. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under theEarn tab of your loyalty profile, such asfollowing us on Instagram or referring friends.Use your loyalty points to claim the rewards that you want, or save them up to unlock rewards that require more points.
Each time you shop online, you will receive our loyalty program email with your updated loyalty points balance. From our email, click into your customer portal and here is where you can claim rewards. You can also log in on our website by clicking on our ExtenCity Rewardswidget.
When you've unlocked a reward, you will receive a unique reward coupon. You can redeem your reward coupon on our payment page during checkout. Just copy and paste your unique code into theDiscountbar and clickApply (only one coupon code per order).
After placing your order, we will send you an order confirmation by email. A tracking number will be provided to you as soon as it is dispatched from the shipping or courier company. You may enter your tracking number into the ExtenCity Shipment Tracker.
Due to the high volume of orders placed in ExtenCity Hair's online store, once an order has been placed and sent for processing at our factory, it cannot be changed or cancelled to avoid confusion. We apologize for any inconvenience this may cause. Please review your order carefully before placing it.
Shipping is free. However, customs tax is determined by your country of residence and not by ExtenCity Hair. Customs tax must be paid by you, the customer. If you have any questions regarding customs tax, please refer to the appropriate department in your country.
All of our products are shipped from our factory in China. We ship orders using DHL to Canada and the United States. Other couriers are used according to the areas. Please note, shipping time may vary depending on the weight of package and delivery destination.
After your payment has been confirmed, we offer free 1-2 day shipping (excluding holidays).
DHL Express is our courier of choice for shipments to Canada and the United States. Other couriers are used according to the area. Please note, shipping time may vary depending on the weight of package and delivery destination.
A tracking number will be provided to you as soon as it is dispatched from the shipping or courier company. You may enter your tracking number into the ExtenCity Shipment Tracker.
On the Home page's main menu, click on FAQs. The FAQs menu will drop down and Shipment Tracker is the third option. Alternatively, you can find the Shipment Tracker at the bottom of this page. Under the Information heading, Shipment Tracker is the fifth option.
Unfortunately, once your order has been shipped, the address cannot be changed. Please ensure your address is entered correctly. Changing your address after the package has already left the factory is not guaranteed to reach the new destination. To avoid confusion between you our valued customer, us and the courier company, it is in everyone's best interest to not accept changes to addresses once they have been submitted for processing. We hope that you understand and apologize for any inconvenience this could potentially cause.
Due to the high volume of orders placed in ExtenCity Hair's online store, once an order has been placed and sent for processing at our factory, it cannot be changed or cancelled to avoid confusion. We apologize for any inconvenience this may cause. Please review your order carefully before placing it.
We accept most major credit cards such as Visa, Mastercard, American Express, Discover, JCB, Diner's Club and enRoute using PayPal. You do not have to have a PayPal account in order to buy ExtenCity Hair products.
Making payments to ExtenCity Hair online is very safe especially because all payments are processed with PayPal. PayPal was chosen as our payment gateway because it is a leader in the industry as far as security and fraud prevention. All of your financial information is secured and protected.
If you experience any difficulty upon checkout, please give us a call at 1.844.951.2489 or locally at 604.951.2489 and we will provide you with an alternative solution.
Although ExtenCity Hair's primary currency is in Canadian Dollars (CAD), the answer is no. International customers do not have to pay the exchange rate. We have set up PayPal payment processing in U.S. Dollars (USD), British Pounds (GBP), Australian Dollars (AUD) and in Euro (EUR).
Yes. We offer returns and exchanges within 14 days providing your item is unused and in the same condition that you received it, including in the original packaging.
Please note that you are responsible for the postage costs of returning items to us. We suggest that you use a trackable method or keep your postage receipt in case your package gets lost by your shipping courier.
A refund will not be issued if the hair has been tampered with in any way (hair or lace cut, colored, worn, etc). Please understand that this is for hygienic
reasons and here at ExtenCity, we take the safety and well being of our clients very seriously.
Please Send Returns to:
ExtenCity Hair 11923 NE Sumner St STE 793705 Portland, Oregon, 97220, USA
If for any
reason you are not pleased with your order, please contact us as soon
as possible (within 14 days after receiving order) and we will try our very best to find a solution that
meets your needs. We at ExtenCity Hair value our customers and strive
to provide the best service possible.
Please read the below terms and conditions carefully before using our website. This website is operated by ExtenCity Hair. Throughout the site, the terms “we”, “us” and “our” refer to ExtenCity Hair. ExtenCity Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced on our website.
When you access or use any part of the ExtenCity website, you are agreeing to our Terms of Service. These Terms of Service apply to each and every user of our site.
Any new features or updates made to our store will also be subject to these Terms of Service. ExtenCity Hair reserves the right to change or update any part of these Terms of Service. We will post an update on our website about any changes we make to these Terms of Service. Using or accessing our site after any posted updates means that you accept these changes.
The ExtenCity Hair store is hosted by Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS By agreeing to our Terms of Service, you represent that you are at least the age of majority in your state or province. You also agree that you have given your consent for any minor dependents to use our site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL TERMS ExtenCity Hair reserves the right to refuse service to anyone for any reason at any time. We want you to understand that your data, except credit card information, may be transferred unencrypted over various networks. Your credit card information will always be encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 – ACCURACY OF INFORMATION We try our best to provide you with reliable information. However, we are not responsible if any information made available on our site is inaccurate or outdated. Any material we provide on our site is general information only and should not be relied upon for making decisions without consulting a more accurate or complete source of information. Any historical information we share is provided only for your reference. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO SERVICE AND/OR PRICES Our prices may change at any time without notice. ExtenCity reserves the right to modify or discontinue Service without notice at any time. We are not liable to you or any third-party for any price change, modifications, suspension or discontinuance of Service.
SECTION 5 – OUR PRODUCTS Our products are available solely online through our website. We do our best to stay fully stocked, but there are times when there may be limited quantities available. Our products are subject to return or exchange according to the terms of our Refund and Returns Policy. Our virgin human hair is completely natural, which means that we cannot guarantee the color or texture of the hair. Our virgin hair comes in natural shades, textures and curl patterns. Any hair that is of an unnatural color has been modified in some way and is no longer completely virgin hair. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sale of our products to any person or geographic region. We will exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of our products. Product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time and any offer we make on our site is void where prohibited.
SECTION 6 – BILLING AND ACCOUNT ACCURACY We reserve the right to refuse or cancel any order that you place with us. We may place limits on the quantity of product that can be purchased by a single person, household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we must place limits or cancel any portions of your order, we may try to notify you by using any email, address or phone number that you provided at the time you placed the order. We reserve the right to limit or refuse orders that appear to be placed by dealers, resellers or distributors. You agree to provide accurate, complete and current purchase, billing and account information for any and all purchases made in our store. You agree to update your account information [email, credit card numbers, expiration dates] promptly so that we can complete your transactions and contact you if needed.
SECTION 7 – THIRD PARTY TOOLS AND LINKS We may provide you with access to a third-party tool or service that we neither monitor nor control. ExtenCity has no liability regarding your use of any third-party tool or service. Any use of a third-party tool or service offered through our site is at your own risk and discretion.
One of the third party sites we use is Pinterest. The Pinterest tag tracks purchases from Buyable Pins to provide analytics on Pinterest.
Sometimes we may feature content, services or products that are made available to us from a third-party. Third-party links on our site may direct you to another website that is not affiliated with ExtenCity. We have no responsibility to review or evaluate the accuracy or content of any third-party site. We also cannot be held liable for any damages that you may incur after using or making a purchase on a third-party site. Any complaints or questions regarding a third-party product should be directed to the third party.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
SECTION 8 – COMMENTS, FEEDBACK AND SUBMISSIONS We love to hear from our customers and at times we may request that you send us a submission such as a contest entry. We reserve the right to use, without restriction, any submission that you forward to us. You agree that we may use any ideas, suggestions, plans or proposals that you send to us in any way that we see fit. ExtenCity is under no obligation to keep confident, respond or compensate anyone for any comments that we receive. We will try our best to monitor or remove any unlawful or pornographic content we receive, but we have no legal obligation to do so. You agree that your comments will not violate the rights of any third-party or be unlawful, abusive or obscene. You also agree that you will not make comments that contain computer viruses or malware that could affect our website in any way. You may not use fake email addresses or a false identity when making comments on our site. You agree not to mislead ExtenCity or any third-party as to the origin of any comment. You are solely responsible for any comments that you make and ExtenCity assumes no liability for any comments posted by you or a third-party.
SECTION 9 – ERRORS AND OMISSIONS Sometimes information on our site may have typographical errors or inaccuracies relating to product descriptions, prices, offers, promotions, shipping charges, and availability. We reserve the right to make changes to any errors or update information at any time. ExtenCity reserves the right to update or cancel an order if made based on inaccurate information. An update or cancellation may occur at any time, even after the order has been submitted.
SECTION 10 – PROHIBITED USES You are prohibited from using the ExtenCity site or its contents for any of the following: (a) for any unlawful purpose (b) to solicit others to participate in unlawful acts (c) to violate any international, federal, provincial or state regulations laws (d) to violate our intellectual property rights or the intellectual property rights of others (e) to harass or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability (f) to submit false or misleading information (g) to upload or transmit viruses or any other type of malicious code (h) to collect or track the personal information of others (i) to spam, phish, pharm, pretext, spider, crawl, or scrape (j) for any obscene or immoral purpose (k) to interfere with the security features of the ExtenCity site or any related websites We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 11 – LIMITATION OF LIABILITY We do our best to please our customers, but we cannot guarantee that your use of the ExtenCity website will be secure, error-free or uninterrupted. We may at times need to remove or cancel certain products. This can occur at any time without notice to you. You agree to use the ExtenCity site at your own risk. Any products you purchase from us are sold ‘as is’ and ‘as available.’ ExtenCity Hair, our employees, directors, suppliers, nor affiliates are liable for any injury or damages arising from the purchase or use of our products. Some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages. In these states/jurisdictions, our liability shall be limited to the maximum extent permitted by law. You agree that you will not hold ExtenCity, our partners, or affiliates responsible for any claim or demand made against you by a third-party arising from your violation of the law or our Terms of Service. ExtenCity will remove portions of our Terms of Service if at any time they become unlawful, void or unenforceable. Removals do not affect the validity of any other remaining sections of our Terms of Service.
SECTION 12 – TERMINATION These Terms of Service are effective unless they are terminated by either you or us. You may terminate these Terms of Service at any time by notifying us or simply by not using our site. ExtenCity has the right to terminate this agreement at any time without notice if you fail to comply with our Terms of Service. You understand that you are liable for all amounts due at the termination date and may be denied further access to our products, site and services.
SECTION 13 – SERVICE AGREEMENT You understand that our failure to exercise or enforce any provision of these Terms of Services does not mean a waiver of that right or provision. These Terms of Service and any other policies posted by us on the ExtenCity website constitutes an agreement and understanding between you and us. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the province of Ontario.
SECTION 14 – CHANGES TO TERMS OF SERVICE ExtenCity reserves the right to update, change or replace any part of these Terms of Conditions by posting an update or making a change to our website. It is your responsibility to check our site for changes. Your continued use or access to our site following any posted changes means that you have accepted such changes.
Questions about the Terms of Service should be sent to us in writing at email@example.com.
Your information is safe with us when you use our site. We may collect personal information such as your name, address and email address as a part of the transaction process.
Given your permission, we may send you emails about our store, products, promotions and updates.
Section 2 – Consent
By completing a transaction, arranging a delivery or a return, you are giving us your implied consent to collect and use your personal information for that specific reason.
If we need your personal information for a non-transaction related reason (i.e. marketing), we will ask for your expressed consent or you’ll be given the opportunity to decline.
If you decide that you want to withdraw your consent for us to contact you, you may do so at any time by contacting us at firstname.lastname@example.org
Section 3 – Disclosure
We may disclose your personal information if at some time we are required to by law. Your information may also be disclosed if you violate or fail to meet our Terms of Service.
Section 4 – Shopify
The ExtenCity Hair online store is hosted by Shopify Inc. Shopify provides us with an online e-commerce platform that allows us to sell our products to you.
Your data and/or personal information is safely stored on Shopify’s trusted, secure server.
If you complete your purchase using a direct payment gateway, Shopify will store your credit card information. Your credit card data is encrypted and is stored only long enough to complete your purchase transaction, then it is deleted.
All direct payments made through Shopify adhere to the strict security requirements set forth by the Payment Card Industry (PCI). These PCI security requirements ensure that your credit card information is handled securely by ExtenCity Hair and our service providers.
For more information about making payments through Shopify, please read their Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Section 5 - Third-Party Services
At times, ExtenCity Hair must use a third-party to better assist you. These third-party providers will only collect and use your information as needed to perform the services that they provide to us.
Certain third-party services providers, such as payment gateways and payment transaction processors, have their own privacy policies in place regarding the information that we must share with them to process your transaction.
We recommend that you read the privacy policies of any of our third-party service providers regarding how they will use and handle your personal information.
When you click links on our online store, they may direct you to another website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6 – Security
We do our best to protect your personal information. This means following industry standards and taking precautions to prevent your information from being accessed, misused or altered in any way.
There always is a small security risk when performing transactions or storing information on the Internet. We follow all PCI security requirements and encrypt your information using the latest SSL technology to best protect you and your personal data.
Section 7 – Cookies
Section 8 – Age of Consent
To make purchases on our site, you must be at least the age of majority in your state or province and that you have given any of your minor dependents consent to make transactions on our site.
If by chance our store is purchased or merged with another company, your information may be transferred to the new owners so that we can continue to serve you.