Frequently Asked Questions

Lace Wig Basics

Are there different types of lace wigs?

How do I apply my lace wig?

How long will my glueless lace wig last?

How do I remove my lace wig?

Do I need to change my daily routine while wearing a lace wig?

Basic Hair & Wig Terminology

How many wefts/bundles of hair do I need for a full head?

What is a closure?

What does density mean?

What does the term ventilation mean?

What is a U-Part wig?

What are bleached knots?

How can you distinguish human hair from synthetic hair?

Hair Texture Basics

What is virgin hair?

What are the types of hair extension textures?

About Clip-in Extensions

Can I style Clip-in extensions?

How many packs of ExtenCity Clip-in extensions do I need for a full head?

How do I wash Clip-in extensions?

Can I swim in Clip-in extensions?

Can I sleep in Clip-in extensions?

How long do Clip-in extensions last?

Orders & Processing

How long would it take to receive a customized order?

How can I check the status of my order?

Can I cancel or make changes to an order?

Where can I find the Order Tracker page?

Shipping & Returns

How much will shipping cost?

Where are the products shipped from?

When will my order be shipped?

How can I track my order?

Can I change the delivery address after my order has been shipped?

Can I cancel my order after it has been shipped?

Do you accept returns or exchanges?

Do you ship Internationally?

What if the package got lost or stolen?


What payment methods are accepted?

How safe is the payment process?

What currency will my credit card be charged in?

Do you accept money orders or cheques by mail?

Do I have to pay taxes?

Do I have to pay a cross border fee?