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Frequently Asked Questions

Help Center

Lace Wig Basics

What’s the difference between lace wigs and other types of wigs?

Are there different types of lace wigs?

Are all lace wigs made of the same material?

Will people know I’m wearing a lace wig?

How do I apply my lace wig?

Are lace wigs expensive?

Is it safe to wear lace wigs?

Are lace wigs hard to maintain?

Can I wear different hairstyles with a lace wig?

How long will my lace wig last?

How do I remove my lace wig?

Do I need to change my daily routine while wearing a lace wig?

Basic Hair & Wig Terminology

What are hair extensions?

What is a bundle?

What is a weft?

How many wefts/bundles of hair do I need for a full head?

What is a closure?

What does density mean?

What are baby hairs?

What does the term ventilation mean?

What is a U-Part wig?

What are Tape-in extensions?

What is the I/U-Tip hair method?

What are bleached knots?

What is synthetic hair?

What is human hair?

How can you distinguish human hair from synthetic hair?

Hair Texture Basics

What is virgin hair?

What is Remy hair?

What are the types of hair extension textures?

What are the different hair extension types?

About Clip-in Extensions

What are Clip-in extensions?

Are Clip-in extensions a good investment?

Can I style Clip-in extensions?

Will people know that I'm wearing Clip-in extensions?

How many packs of ExtenCity Clip-in extensions do I need for a full head?

How do I wash Clip-in extensions?

Can I swim in Clip-in extensions?

Can I sleep in Clip-in extensions?

How long do Clip-in extensions last?

ExtenCity Affiliate Program

What is the current commission payout for ExtenCity Ambassadors?

How can I earn a higher commission?

How and when do I get paid?

Can I use my Ambassador's discount to make personal purchases?

When do I receive a commission?

What is considered to be a qualifying purchase in order to be paid commission?

Can I share my Ambassador affiliate link in a blog post?

Do I need a blog to become an ExtenCity Ambassador?

Do I need a YouTube channel to be an ExtenCity Ambassador?

Do I need to be a professional stylist to become an ExtenCity Ambassador?

Do you send samples of your products to ambassadors to review?

If accepted, how long must I remain in the program?

Can Ambassadors receive hair products in place of a monetary paid commission?

ExtenCity Affiliate Program Terms & Conditions

ExtenCity Rewards Program

How Do I Join the ExtenCity Rewards Program?

How do I earn loyalty points?

How do I check my loyalty points balance and redeem rewards?

How do I use my rewards?

Terms and Conditions

Orders & Processing

How long would it take to receive a customized order?

How can I check the status of my order?

Can I cancel or make changes to an order?

Where can I find the Shipment Tracker page?

Shipping

How much will shipping cost?

Where are the products shipped from?

When will my order be shipped?

How can I track my order?

Can I change the delivery address after my order has been shipped?

Can I cancel my order after it has been shipped?

Do you ship Internationally?

Payments

What payment methods are accepted?

How safe is the payment process?

Do you accept money orders or cheques by mail?

Do I have to pay taxes?

Do I have to pay a cross border fee?

Do international customers have to pay the exchange rate?

Returns & Exchanges

Do you accept exchanges or returns?

What if I am unhappy with my order?

ExtenCity Hair Terms of Service

Terms of Service

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