FREE SHIPPING WITHIN THE US & CANADA (Possible shipping delays due to COVID-19)

AMBASSADOR PROGRAM FAQs

1. What is the current commission payout for ExtenCity Ambassadors?

Earn 5% Commission: Fuller Street Wefts, Bundle Deal Bay and Clip-in Parkway hair products.
Earn 10% Commission: Closure Avenue hair products.
Earn 15% Commission: Lace Vegas Wigs, wholesale orders of our Premium Virgin Hair.

2. How can I earn a higher commission?

You can earn a higher commission of 15% when you market any of our Lace Vegas Wigs collection or offer hairstylists our premium virgin hair bundles for wholesale/bulk orders (MOQ is 10). 

MOQ: Minimum Order Quantity

3. How and when do I get paid?

Ambassadors start to accumulate commission once their referred clients begin to make purchases. An affiliate earns commissions by sending sales to our online store using ExtenCity Hair affiliate links or discount codes. The
commission percentage is based on the type of product that was purchased.

Payment is made every 30th day of each calendar month. You do not need to earn a minimum in order to be paid. After payment has been made, the ambassador’s account will reset.

 4. Do my referred clients get a discount off their purchase when they use my link or coupon code?

Your referred clients who make purchases using your link will receive 10% off of their order. If they would like to provide a review of their gorgeous looking hair, we'll feature them on our social media. <3 

5. Can I use my Ambassador discount to make personal purchases?

Yes. Members of the ExtenCity Ambassador Program can receive 30% off their personal purchases at the ExtenCity online store. The Ambassador Member-Only discount does not apply to bundle deals or any special sales or promotions.

Please also note: You may not purchase any of our ExtenCity Hair products using your own ambassador link. 

6. When do I receive a commission?

You will receive a commission after the purchase has been paid by your referred client.

Payment is made every 30th day of each calendar month. You do not need to earn a minimum in order to be paid. After payment has been made, the ambassador’s account will reset.

7. What is considered to be a qualifying purchase in order to be paid a commission?

Here is an explanation for the different conversion status updates:

Pending
Denied
Approved
Unqualified

There are four possible statuses assigned to a conversion that affiliates can view to see the status of conversions.

Pending - This is the default status for all new incoming conversions.
Denied - Conversions can be denied for a number of reasons. Most common cases are mistyped credit card numbers, outdated billing addresses that do not match the card, security code was entered incorrectly or fraud detection.
Approved - Once purchase has been approved, earned commission will be visible in your affiliate dashboard.
Unqualified - If a conversion falls outside of the offer's 90 day cookie limit, it will display an Unqualified status. 

8. Can I share my Ambassador link in a blog post?

Yes. You can share your Ambassador affiliate link on your blog, YouTube channel and social media, if affiliate links are allowed on the platform.

9. Do I need a blog to become an ExtenCity Ambassador?

No, having a beauty blog will increase your opportunity to earn money but, it isn’t necessary for admission into the Ambassador Program.

10. Do I need a YouTube channel to become an ExtenCity Ambassador?

No, having a YouTube channel is not necessary for admission into the program.

11. How often can I share my Ambassador link?

There is no limit to the amount of times you can share your Ambassador affiliate link. We ask that you be mindful of the rules regarding affiliate links on the sites your link is shared. Please refrain from sharing your link on any spam sites or unrelated forums and message boards.

12. Do I need to be a professional hairstylist to become an ExtenCity Ambassador?

No. Although we encourage hairstylists to join the Ambassador program, anyone is free to become a member. 

13. Do you send samples of your product to Ambassadors for review?

At this time, we do not send our hair products for Ambassadors to review. However, depending on the size of your following and organic engagement, we would be happy to review your press kit for reconsideration.

14. Can my family and friends use my Ambassador link to make purchases?

Yes, please do share your link with friends and family.

Do keep in mind that they are not authorized to purchase products with your 20% discount though. The discount is a perk exclusively for our Ambassador members.

15. If accepted, how long must I remain in the program?

You are not obligated to remain in the ExtenCity Ambassador Program. You are free to discontinue your membership at any time. We kindly ask that you let us know in writing if you decide to end your membership. You may contact us at: support@extencityhair.com

16. Can Ambassadors receive hair instead of a monetary paid commission?

Ambassadors are only paid monetary commission but can receive ExtenCity hair products as a bonus. Ambassadors can receive free premium ExtenCity virgin hair extensions for every 25 bundles sold using their unique Ambassador code. Ambassadors can also receive a free lace front wig for every 10 lace front wigs sold using their unique code. 

17. What is the cookie day limit?

Here at ExtenCity, we love to see our affiliate members WIN. We understand the amount of time and effort that is put in to promoting our products so we offer 90 cookie days. After your visitor has clicked on your affiliate link, they have 90 days to make the purchase and you will still receive your commission.

If the visitor does not click on the affiliate link again and places an order after the 90 cookie day period has elapsed, the conversion will be marked as Unqualified in Refersion.

For example:

A visitor clicks on one of your affiliate links on January 20th, 2020 and leaves the site without making a purchase. The same visitor then comes back directly to extencityhair.com on September 7th, 2020 and makes a purchase. That order would not credit the affiliate (the conversion would be marked as Unqualified) since the purchase occurred long after the affiliate's link click.

Please Note: Tracking cookie days requires the visitor to use the same device and browser, not be using private browsing/incognito mode, and to not have cleared their cookie and browsing data in order to track properly. ExtenCity Hair and Refersion are not responsible should visitor decide to make these changes on their device.