ExtenCity Hair Terms of Service

Terms of Service

Please read the below terms and conditions carefully before using our website.
This website is operated by ExtenCity Hair. Throughout the site, the terms “we”, “us” and “our” refer to ExtenCity Hair. ExtenCity Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced on our website.

When you access or use any part of the ExtenCity website, you are agreeing to our Terms of Service. These Terms of Service apply to each and every user of our site.

Any new features or updates made to our store will also be subject to these Terms of Service. ExtenCity Hair reserves the right to change or update any part of these Terms of Service. We will post an update on our website about any changes we make to these Terms of Service. Using or accessing our site after any posted updates means that you accept these changes.

The ExtenCity Hair store is hosted by Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to our Terms of Service, you represent that you are at least the age of majority in your state or province. You also agree that you have given your consent for any minor dependents to use our site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

ExtenCity Hair reserves the right to refuse service to anyone for any reason at any time. We want you to understand that your data, except credit card information, may be transferred unencrypted over various networks. Your credit card information will always be encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We try our best to provide you with reliable information. However, we are not responsible if any information made available on our site is inaccurate or outdated. Any material we provide on our site is general information only and should not be relied upon for making decisions without consulting a more accurate or complete source of information. Any historical information we share is provided only for your reference. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Our prices may change at any time without notice. ExtenCity reserves the right to modify or discontinue Service without notice at any time. We are not liable to you or any third-party for any price change, modifications, suspension or discontinuance of Service.

Our products are available solely online through our website. We do our best to stay fully stocked, but there are times when there may be limited quantities available. Our products are subject to return or exchange according to the terms of our Refund and Returns Policy.

Our virgin human hair is completely natural, which means that we cannot guarantee the color or texture of the hair. Our virgin hair comes in natural shades, textures and curl patterns. Any hair that is of an unnatural color has been modified in some way and is no longer completely virgin hair.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sale of our products to any person or geographic region. We will exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of our products.

Product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time and any offer we make on our site is void where prohibited.

We reserve the right to refuse or cancel any order that you place with us. We may place limits on the quantity of product that can be purchased by a single person, household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we must place limits or cancel any portions of your order, we may try to notify you by using any email, address or phone number that you provided at the time you placed the order.

We reserve the right to limit or refuse orders that appear to be placed by dealers, resellers or distributors.

You agree to provide accurate, complete and current purchase, billing and account information for any and all purchases made in our store. You agree to update your account information [email, credit card numbers, expiration dates] promptly so that we can complete your transactions and contact you if needed.

We may provide you with access to a third-party tool or service that we neither monitor nor control. ExtenCity has no liability regarding your use of any third-party tool or service. Any use of a third-party tool or service offered through our site is at your own risk and discretion.

One of the third party sites we use is Pinterest. The Pinterest tag tracks purchases from Buyable Pins to provide analytics on Pinterest. 

Sometimes we may feature content, services or products that are made available to us from a third-party. Third-party links on our site may direct you to another website that is not affiliated with ExtenCity.

We have no responsibility to review or evaluate the accuracy or content of any third-party site. We also cannot be held liable for any damages that you may incur after using or making a purchase on a third-party site. Any complaints or questions regarding a third-party product should be directed to the third party.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

We love to hear from our customers and at times we may request that you send us a submission such as a contest entry. We reserve the right to use, without restriction, any submission that you forward to us. You agree that we may use any ideas, suggestions, plans or proposals that you send to us in any way that we see fit.

ExtenCity is under no obligation to keep confident, respond or compensate anyone for any comments that we receive. We will try our best to monitor or remove any unlawful or pornographic content we receive, but we have no legal obligation to do so.

You agree that your comments will not violate the rights of any third-party or be unlawful, abusive or obscene. You also agree that you will not make comments that contain computer viruses or malware that could affect our website in any way.

You may not use fake email addresses or a false identity when making comments on our site. You agree not to mislead ExtenCity or any third-party as to the origin of any comment. You are solely responsible for any comments that you make and ExtenCity assumes no liability for any comments posted by you or a third-party.

Sometimes information on our site may have typographical errors or inaccuracies relating to product descriptions, prices, offers, promotions, shipping charges, and availability. We reserve the right to make changes to any errors or update information at any time. ExtenCity reserves the right to update or cancel an order if made based on inaccurate information. An update or cancellation may occur at any time, even after the order has been submitted.

You are prohibited from using the ExtenCity site or its contents for any of the following:
(a) for any unlawful purpose
(b) to solicit others to participate in unlawful acts
(c) to violate any international, federal, provincial or state regulations laws
(d) to violate our intellectual property rights or the intellectual property rights of others
(e) to harass or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
(f) to submit false or misleading information
(g) to upload or transmit viruses or any other type of malicious code
(h) to collect or track the personal information of others
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape
(j) for any obscene or immoral purpose
(k) to interfere with the security features of the ExtenCity site or any related websites
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do our best to please our customers, but we cannot guarantee that your use of the ExtenCity website will be secure, error-free or uninterrupted. We may at times need to remove or cancel certain products. This can occur at any time without notice to you. You agree to use the ExtenCity site at your own risk. Any products you purchase from us are sold ‘as is’ and ‘as available.’

ExtenCity Hair, our employees, directors, suppliers, nor affiliates are liable for any injury or damages arising from the purchase or use of our products. Some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages. In these states/jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree that you will not hold ExtenCity, our partners, or affiliates responsible for any claim or demand made against you by a third-party arising from your violation of the law or our Terms of Service.

ExtenCity will remove portions of our Terms of Service if at any time they become unlawful, void or unenforceable. Removals do not affect the validity of any other remaining sections of our Terms of Service.

These Terms of Service are effective unless they are terminated by either you or us. You may terminate these Terms of Service at any time by notifying us or simply by not using our site.

ExtenCity has the right to terminate this agreement at any time without notice if you fail to comply with our Terms of Service. You understand that you are liable for all amounts due at the termination date and may be denied further access to our products, site and services.

You understand that our failure to exercise or enforce any provision of these Terms of Services does not mean a waiver of that right or provision. These Terms of Service and any other policies posted by us on the ExtenCity website constitutes an agreement and understanding between you and us.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the province of Ontario.

ExtenCity reserves the right to update, change or replace any part of these Terms of Conditions by posting an update or making a change to our website. It is your responsibility to check our site for changes. Your continued use or access to our site following any posted changes means that you have accepted such changes.

Questions about the Terms of Service should be sent to us in writing at support@extencityhair.com.