Once your order has been processed, we offer free 1-2 day shipping (excluding holidays).
DHL Express is our courier of choice for shipments to Canada and the United States. Other couriers are used according to the area. Please note, shipping time may vary depending on the weight of package and delivery destination.
We offer returns and exchanges within 14 days providing your item is unused and in the same condition that you received it, including in the original packaging.
Please note that you are responsible for the postage costs of returning items to us. We suggest that you use a trackable method or keep your postage receipt in case your package gets lost by your shipping courier.
*A refund will not be issued if the hair has been tampered with in any way (hair or lace cut, colored, worn, etc). Please understand that this is for hygienic reasons and here at ExtenCity, we take the safety and well being of our clients very seriously.
I love my wig. Minimum shedding and communication is A1. 2 weeks in. Im happy!!
This unit is beautiful ... Oh so full and definitely worth the buy. Will post pictures after install.
So this is the best lace wig that I never bought in my life !!!! The hair is soooooo full and beautiful amazing ! I cut it into my favorite hairstyle and it is so beautiful and low maintenance! You don't need to tweeze the front and the baby hairs bcs the hairline is already perfect! I received a lot of compliments on it ! And recommended it to sooo many girls ! The shipping was super fast less than one week !
Just received my package overall the hair is soft and it does not smell I will do a final review when my unit is installed this is my very first wig so I don’t know too much about it but I luv it can’t wait to dye and get it installed
very soft very full no smell not yet install will update so far I love it communication is amazing