After your payment has been confirmed, please allow 72 hours for your order to be processed. Shipping usually occurs within 3-5 business days (excluding holidays).
DHL Express is our courier of choice for shipments to Canada and the United States. Other couriers are used according to the area. Please note, shipping time may vary depending on the weight of package and delivery destination.
We offer returns and exchanges within 14 days providing your item is unused and in the same condition that you received it, including in the original packaging.
Please note that you are responsible for the postage costs of returning items to us. We suggest that you use a trackable method or keep your postage receipt in case your package gets lost by your shipping courier.
*A refund will not be issued if the hair has been tampered with in any way (hair or lace cut, colored, worn, etc). Please understand that this is for hygienic reasons and here at ExtenCity, we take the safety and well being of our clients very seriously.