After your payment has been confirmed, please allow 72 hours for your order to be processed. Shipping usually occurs within 3-5 business days (excluding holidays).
DHL Express is our courier of choice for shipments to Canada and the United States. Other couriers are used according to the area. Please note, shipping time may vary depending on the weight of package and delivery destination.
We offer returns and exchanges within 14 days providing your item is unused and in the same condition that you received it, including in the original packaging.
Please note that you are responsible for the postage costs of returning items to us. We suggest that you use a trackable method or keep your postage receipt in case your package gets lost by your shipping courier.
*A refund will not be issued if the hair has been tampered with in any way (hair or lace cut, colored, worn, etc). Please understand that this is for hygienic reasons and here at ExtenCity, we take the safety and well being of our clients very seriously.
I love the wig order on Tuesday got it on Thursday . Talk about fast shipping . Wore it for three days before i left my feedback . I love it . Nana was great with communication she contacted me as soon as she got my order even gave tips to keep the wig looking good . I wear the hair kinky puffy or spray it down and wear it curly . Would recommend and purchase again.
Hair is absolutely stunning. Very soft and full. Doesn’t smell. Colors well. Would recommend.
This wig is absolutely amazing!! It's so thick, and it is most definitely 20 inches when stretched. The baby hair is even curly!! I'm in love! Its very soft as well. Nana did a good job with communication and I love that. She let me know when it was shipped and sent me pictures of the wig beforehand.
Beautiful unit! Nana was very responsive and professional. Super fast shipping! I've been wearing it exclusively for about a month. The curls were exactly what I expected. Very little shedding and can be detangled easily with water and conditioner.The hairline was perfect no plucking necessary! The density is perfect even though I normally buy %250 density. I highly recommend this store.
Just received the hair...Looks fantastic. Brilliant service throughout. Jessie kept intouch and made sure everything went as planned. Thank you.